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September
2005 - The September 2005 Australians Today Consumer
Insights Panel Survey explored a range of issues, including questions
about what makes us loyal to various brands and suppliers, and our
attitudes to work. The
competition allowed members of the McNair Ingenuity Research Panel
to either complete the sentence, "For me, doing a good job
at work means...." or to send in a photograph of "people
at my workplace".
We
received some terrific photos and entries, as the examples below
highlight. And the winners were
Mrs Kristen Cairns of Bexley
North, NSW with this poem:
My
desk is clear when home time's near,
No grumbles from an unhappy peer,
What
needs doing has been done,
The team's together, working as one!
| And Mrs
L Ford from Wagga for a dramatic photo of a not so
typical day in the office! Helping wiht the Volunteer Bush Fire
Fighters. |
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And we
had a runner up winner this time from Mrs
J
Brunner
of Wendouree in Victoria with her photo
captioned "Learning need not stop with retiring" showing
a few of her mature-age students learning about computers.
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Loyalty
Survey - The Results
In
a recent survey of the McNair Ingenuity Panel, members were asked
about loyalty to various products and services and what entices
them to be loyal to a particular brand, company or service provider.
The
results show that there are many forms of loyalty, which work in
different ways. It is important to understand the different forms
of loyalty from the customer's point of view, so that they can be
rewarded (and retained) in the most effective manner.
Women
more satisfied with work than men
According
to the September 2005 McNair Ingenuity Panel survey, women were
more likely than men to:
- Feel valued
by their organisation
- Have a good
work-life balance (particularly amongst those who were working
part-time)
- Feel challenged
in their jobs
- Communicate
openly with their managers
- Recommend
their workplace as a place to work
- Talk about
their job with other people
- Have flexible
work hours and practices
- Consider
their pay to be fair.
Men
were more likely to say that:
- Their work
is full of "office politics"
- They work
more than 45 hours a week; and
- They are
actively seeking alternative employment.
People
working part-time were more likely to be constantly concerned that
they could lose their job (12%).
Men
and women were equally likely to worry about work even when they
were not there.
March
2005 - Environment
Survey - The Results
The
panel survey on environmental issues has found that while we will
do our bit to help the environment through recycling we are not
as likely to do things that cost us time, effort or money!
The
research was conducted using our online panel, recruited via our
national omnibus program. Respondents were asked to nominate which
environmentally responsible behaviours they currently do, intend
to do in the next 12 months or were not likely to do in the next
12 months.
A
heated topic and some wonderful feedback. Thank you to all our panel
members who replied. There
were some fantastic responses and photos sent in which made judging
the winner
a hard task.
We
felt that this photo from Paul S
captured a scene that highlighted some of the environmental concerns
for Australia - lack of water, salinity and unpredictable weather
patterns. A clever balance of what should have been a very beautiful
scene that unfortunately isn't so beautiful anymore.
There
were other really good submissions as well, ranging from comments
on how beautiful Australia is but how we need to protect and preserve
it for the future.
Comments
of optimism such as this one that shows that little things can make
a difference.
"In
St Kilda near Luna Park is a co-operative vegetable garden that
is the beginning of something nice and innovative." (Justice
K)
But
generally people felt that more could and should be done to arrest
the damage people are doing to the environment.
"The
Australian Environment's at a critical state because long-term ecological
damage is being done constantly and population attitudes have not
altered sufficiently to change this." (Chris
B)
But
who needs to do what? Some suggest the government should do
more, some suggest that industry and developers should be managed
more stringently and some say education and individual responsibility
is the only way forward.
"Australia
has an environment of unbelievable beauty but it is being eroded
by everyday human carelessness and greed. Everyone needs to take
responsibility." (Catherine
A)
As
the chart below shows nearly everyone in the survey was committed
to following water restrictions - which is not surprising given
the incentive to do the right thing. And showing that positive incentives
can work too, installing water tanks is currently at 20% with a
further 25% planning to install them in the next 12 months. And
those offers to install water saving devices have also worked with
49% currently installed and 25% planning to do so.
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Recycling
was equally common without the need for someone wielding a big stick
or offering rewards. And it is not just recycling at home either,
89% of full time workers said they recycle paper at work and 74%
recycle other materials at work such as toner, glass etc. And there
is a market for recycled products with 67% of people saying they
actively purchase products with a recycled content either for home
or work. Self-employed people were even more likely than the average
to buy recycled products (76%) perhaps reflecting their ability
to make independent choices in the work environment rather than
following corporate purchasing procedures. But composting is not
so popular with only 35% composting currently and 24% planning to
do so over the next year.
Cloth
shopping bags are increasingly common (as are councils banning plastic
bags!). In our survey 62% currently use cloth bags with a further
22% planning to use them in the next 12 months.
Only 21% of
people currently use a "green" energy provider however 28% intend
to change in the next 12 months. This still leaves over half (51%)
of the population not considering a change to their energy supplier.
Interestingly, converting from energy consuming hot water systems
to solar hot water is not high on the agenda. Only 8% currently
have solar hot water and only 16% are likely to consider it in the
next 12 months. Considering that solar systems can now be retro-fitted
to existing storage tanks there should be less need to wait till
the old tank dies before thinking about a change-over - especially
as when that moment comes people tend to opt for the fastest solution
to that cold morning shower rather than consider all the options.
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Perhaps the
most staggering fact is that currently less than a third of the
population uses public transport to get to work with NSW (44%) and
ACT (50%) being the most likely to use public transport. And it
doesn't look set to improve with only 7% considering changing their
behaviour in the next 12 months. And only half (55%) walk or ride
instead of using the car for short trips. Again the ACT (70%) comes
out strongly as does the NT at 71% (both of which have good bike
riding facilities around the city).
As
a final thought…..
"There
are many who care and many who don't and many who care in theory
but not enough to act." (Charmaine
L)
Which
one will you choose to be?
The
McNair Ingenuity Team
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